Frequently asked questions

Resumello is an AI career platform, not just a resume builder. It builds a career profile from your real history, tailors resumes and cover letters to each job, scores them against the ATS, tracks your applications, and preps you for interviews. And it never invents anything you didn't actually do.

When you upload your resume, our AI analyzes the document and extracts your work experience, education, skills, certifications, and contact details into a structured career profile. You review and edit everything before it's saved, so you stay in control.

Yes — Resumello goes well beyond the resume. You can run AI mock interviews by voice or text across behavioral, role-specific, and recruiter phone-screen formats (including one-way and AI-recruiter screeners), and every answer comes back with a scored breakdown built from your real experience and the job. On the Plus plan, interviewer intelligence researches the people you'll be meeting from public sources so you can prepare relevant, genuine talking points. Mock interviews are included on Plus, with a full preview during your free trial.

We support PDF, DOCX, DOC, and TXT files up to 5 MB. For the best extraction results we recommend a PDF with clear formatting and standard fonts.

Yes. Resumello is a fully responsive web app, so it works in any modern mobile browser on your phone or tablet, with nothing to install. For longer sessions, like reviewing your career profile or fine-tuning a generated resume, a desktop or laptop just feels more comfortable.

The AI extracts your work history, skills, education, and certifications with high accuracy on well-formatted documents, but you always get the final say. Before anything is saved to your career profile you review the extracted data and can edit, add, or remove any field. Resumes with unusual layouts or graphics may extract less cleanly, which is exactly why the review step exists.

Skill Discovery is an AI interview that asks you personalized questions based on your experience to surface skills you may have overlooked or never wrote down. You can answer by text or voice, and for every skill the AI suggests you simply accept or reject it. Accepted skills join your career profile, and rejected ones are discarded.

You keep one structured career profile per account rather than a pile of separate resumes. Uploading a new resume updates that single profile. From there you generate as many tailored resumes as your plan allows, each one customized to a specific job, all drawn from your one profile.

We offer five professional, ATS-friendly templates: Classic, Modern, Technical, Executive, and Creative. You can preview each one before generating, and paid plans give you all five (the free trial uses the first template only).

An ATS (applicant tracking system) is the software companies use to store and search applications by keyword. Recruiters still read every resume, but a clean parse helps yours show up in their searches. Our resumes use ATS-friendly formatting, mirror the relevant keywords from the job description, and skip the elements that trip up parsing.

No. Every generated resume is validated line by line against your real career history. The AI rephrases and emphasizes what you've actually done to fit a job. It never fabricates skills, metrics, or accomplishments.

There are two ways: paste a job posting URL and the AI extracts the details automatically, or paste the raw job description text. Either way, the job lands in your tracker ready to generate a tailored resume against.

URL import works with most major job boards and company career pages. Paste the posting URL and the AI pulls in the details. If a particular URL doesn't parse, you can always paste the job description text instead.

Each tracked job moves through a status: Saved (interested but not applied yet), Applied (you've submitted an application), Interviewing (you're in the interview process), Offer (you've received an offer), Rejected (you received a rejection), and Archived (kept for reference but not actively pursued).

AI Job Intelligence studies a saved job to give you an edge in interviews. You get company research and role analysis that shows how your skills line up with the requirements. On the Plus plan, interviewer intelligence researches the people you'll be meeting so you can prepare relevant talking points.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe, our secure payment processor. Your card details are handled by Stripe and never stored on our servers.

Yes. You can upgrade or downgrade anytime from Settings → Subscription, which opens the secure billing portal. Upgrades take effect right away, and downgrades apply at the start of your next billing cycle.

Yes. Standard and Plus are available monthly or annually, and annual billing saves roughly 17% (about two months free). You can choose your billing cycle at checkout and still cancel whenever you like.

Absolutely. You can cancel your subscription anytime from Settings → Subscription. Your plan stays active until the end of your current billing period, and there are no cancellation fees.

Your career profile, saved jobs, and previously generated documents are all preserved. You simply won't be able to generate new resumes beyond your plan's monthly limit until you upgrade again. Nothing is deleted.

We offer refunds on a case-by-case basis. If you're unhappy with Resumello, contact us within 14 days of your charge and we'll work with you to make it right.

Your career data belongs to you. We never sell your information, we use encryption in transit and at rest, and you can export or permanently delete your account and all associated data at any time from your settings.

No. We never sell your personal information. Your data is used only to provide and improve Resumello, and we share it solely with the service providers needed to run the product (hosting, payment processing, the AI provider) under strict data-protection agreements.

When you generate a resume, cover letter, or skill suggestion, the relevant parts of your career profile and the job details are sent to our AI provider to produce that document for you. Your data is not used to train third-party AI models.

We retain your data for as long as your account is active. When you delete your account, your personal data is removed in accordance with our data retention schedule and applicable law. See our Privacy Policy at /privacy for the full retention details.